Add Multiple Via (Max 5 locations)

Getting an instant quote is quick and easy! Simply use our advanced online booking portal and enter all the necessary booking details. Once you've provided the required information, you can instantly view the quote before proceeding to confirm your booking.

Absolutely! We welcome pre-booked journeys and allow bookings up to 3 months in advance of your travel date. When making your reservation, you'll have the option to specify your preferred pick-up date and time, ensuring a seamless and convenient experience.

After successfully completing the online booking, you will receive an email confirmation containing all the details of your journey booking. This confirmation will include comprehensive information about your driver, ensuring a smooth and hassle-free experience.

Absolutely! You have the flexibility to cancel or make changes to your reservation until the driver departs to the meeting point. If your cancellation or changes are made up until 48 hours before your scheduled arrival date, you can simply reach out to us via email to inform us of your request. However, if it's within 48 hours of your arrival date, we kindly request that you contact our customer support team directly by phone at 01782 39 39 39. They will be available to assist you promptly. Our cancellation policy can be found in our T&C's.

Have any questions or concerns? We're here to assist you! Feel free to get in touch with us using any of the following convenient methods:

1. Email: For written inquiries, drop us an email at enquiries@azureprivatehire.com Our team will respond promptly to address your needs.

2. Phone: Give us a call at 01782 39 39 39 to speak directly with our helpful team. When you call, please press option 1, and you'll be connected to a dedicated controller who will be pleased to handle your enquiry.

3. WhatsApp: We've made it even easier to reach us! Send us a message or give us a call at 01782 39 39 39 through WhatsApp, and we'll be delighted to assist you.

At Azure Private Hire, customer satisfaction is our priority. Don't hesitate to contact us through your preferred method – we're always here to help!

For last-minute bookings, we recommend contacting us directly at 01782 39 39 39. Please note that online bookings cannot be made within 12 hours of your desired pickup time. However, you have the flexibility to plan your journey well in advance, whether it's 1 day, 1 month, 6 months, or even further ahead. The earlier you book, the better chance you have of securing your preferred car and ensuring a seamless travel experience.

Certainly! You can have more than one pick-up or drop-off on your journey. To add additional stops, please use the 'via' feature on our online booking portal. Alternatively, you can call us at 01782 39 39 39, and our team will be happy to assist you in arranging your multiple stops for a smooth and customized travel experience.

Our waiting time policy is as follows:

For non-airport journeys, we offer a five-minute grace period before waiting time is accrued. For ASAP bookings, the five minutes start from the time the vehicle arrives. For pre-bookings, the time starts from the booked journey time. Once you enter the 6th minute, additional waiting time charges will apply. Please refer to our Terms and Conditions for details on the additional charges.

For airport journeys, we provide a 60-minute grace period for both domestic and international flights before waiting time is accrued. After this period, waiting time fees will apply from the 61st minute for domestic flights and international flights. Additional waiting time charges can be found in our Terms and Conditions.

Absolutely! We are a fully licensed company approved by the Stoke on Trent City Council (Operator Licence Number: 333090) and the Newcastle under Lyme Council (Operator Licence Number: 16724). This licensing ensures that we meet all the necessary requirements and regulations to provide reliable and professional transportation services. Your safety and satisfaction are our top priorities, and our licensing is a testament to our commitment to maintaining the highest standards in the industry.

Yes, all our drivers are trained to assist passengers with disabilities. They are experienced in operating wheelchair ramps or lifts and can provide necessary assistance to ensure a safe and comfortable journey.

Our wheelchair taxis are specially designed to accommodate passengers using wheelchairs and typically have space for one wheelchair user and additional seating for companions or family members.

Yes, our wheelchair taxis are equipped with safety restraints, such as wheelchair tie-downs and securements, to ensure the safety and stability of the wheelchair during the journey.

Please inform us about any specific dimensions or requirements of your wheelchair when booking. This will help us ensure that we assign a suitable vehicle to accommodate your needs.

Yes, you can travel with a companion or caregiver in the wheelchair taxi. Our vehicles have additional seating capacity to accommodate accompanying passengers.

Yes, we understand the importance of accessibility at all times. Our wheelchair taxi service is available 24 hours a day, 7 days a week, to serve you whenever you need transportation.

Absolutely! We take accessibility seriously, and the majority of our vehicles are fully adapted to accommodate wheelchairs.

Certainly! We provide transportation for longer journeys, extending beyond just local trips. Whether you need to reach a holiday destination within the UK or internationally, we've got you covered.

Absolutely! We offer the convenience of payment through a relative. In such cases, we can send you a payment link directly to your phone, and you can make a card payment securely. Additionally, we understand the challenges faced by clients with dementia who may experience confusion or stress when handling money. By providing this seamless payment option, we aim to alleviate any concerns, allowing the client to relax and fully enjoy the ride.

We are equipped to transport both manual and electric wheelchairs in our wheelchair accessible vehicles. However, for electric wheelchairs, we kindly request you to give us a call beforehand. This way, we can ensure that we send the right vehicle to accommodate your specific needs appropriately. Your comfort and safety are our top priority, and we want to make sure you have a seamless and enjoyable experience with us.