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Yes, absolutely! Our pet-friendly taxi service allows passengers to bring their pets along for the ride. Whether you have a dog, cat, or other small, domesticated animals, they are welcome to accompany you.

Generally, we allow small to medium-sized pets that can be comfortably accommodated in carriers or crates. It's important to ensure that your pet is well-behaved, does not pose a threat to the driver or other passengers, and complies with local regulations.

Yes, we recommend informing our taxi service in advance if you plan to travel with a pet. This allows us to assign a suitable vehicle and driver who are comfortable with pets and can make necessary accommodations.

We recommend securing your pet in a carrier or crate, ensuring they are comfortable, and taking necessary measures to prevent any mess or damage. Additionally, please be mindful of local regulations regarding pets in vehicles.

Yes, our pet-friendly taxi service is available for both short-distance and long-distance travel. You can book a taxi for local trips, airport transfers, or even road trips, ensuring your pet can travel with you comfortably.

Yes, you can amend your booking or cancel it, subject to our terms and conditions. We recommend contacting our customer service team on 01782 39 39 39 as soon as possible to discuss any modifications or cancellations.

Have any questions or concerns? We're here to assist you! Feel free to get in touch with us using any of the following convenient methods:

1. Email: For written inquiries, drop us an email at enquiries@azureprivatehire.com Our team will respond promptly to address your needs.

2. Phone: Give us a call at 01782 39 39 39 to speak directly with our helpful team. When you call, please press option 1, and you'll be connected to a dedicated controller who will be pleased to handle your enquiry.

3. WhatsApp: We've made it even easier to reach us! Send us a message or give us a call at 01782 39 39 39 through WhatsApp, and we'll be delighted to assist you.

At Azure Private Hire, customer satisfaction is our priority. Don't hesitate to contact us through your preferred method – we're always here to help!

Absolutely! You have the flexibility to cancel or make changes to your reservation until the driver departs to the meeting point. If your cancellation or changes are made up until 48 hours before your scheduled arrival date, you can simply reach out to us via email to inform us of your request. However, if it's within 48 hours of your arrival date, we kindly request that you contact our customer support team directly by phone at 01782 39 39 39. They will be available to assist you promptly. Our cancellation policy can be found in our T&C's.

We are based in Newcastle under Lyme and primarily cover the following areas:

⇒ Stoke on Trent and surrounding areas

⇒ Newcastle under Lyme and surrounding areas

⇒ Market Drayton

⇒ Stone

⇒ Stafford

⇒ Crewe

⇒ Congleton

If you have any specific location inquiries or requests outside of these areas, please feel free to contact us, and we will do our best to accommodate your needs.

After successfully completing the online booking, you will receive an email confirmation containing all the details of your journey booking. This confirmation will include comprehensive information about your driver, ensuring a smooth and hassle-free experience

No, smoking is strictly prohibited in all of our vehicles. It is important to note that smoking inside a vehicle is also against the law. We prioritize the comfort and well-being of all our passengers, and we appreciate your cooperation in maintaining a smoke-free environment.

While our online booking process is designed to be convenient and user-friendly, we understand that some customers may prefer to speak directly with our sales booking team. If you would like to book over the phone or have any questions, please feel free to call us at 01782 39 39 39. We are here to assist you and ensure a seamless booking experience.

We offer multiple payment options for your convenience. You can choose to pay in advance through our secure online payment system using a credit/debit card or bank transfer. Alternatively, you also have the option to pay cash directly to the driver at the end of your journey. We strive to provide flexible payment methods to ensure a hassle-free experience for our customers.

For last-minute bookings, we recommend contacting us directly at 01782 39 39 39. Please note that online bookings cannot be made within 12 hours of your desired pickup time. However, you have the flexibility to plan your journey well in advance, whether it's 1 day, 1 month, 6 months, or even further ahead. The earlier you book, the better chance you have of securing your preferred car and ensuring a seamless travel experience.

If you accidentally leave something behind in the vehicle, please notify us immediately. We will promptly contact the driver and initiate a search of the car to locate your belongings. Your satisfaction and peace of mind are important to us, and we will make every effort to assist you in retrieving any items left behind.

Absolutely! We are a fully licensed company approved by the Stoke on Trent City Council (Operator Licence Number: 333090) and the Newcastle under Lyme Council (Operator Licence Number: 16724). This licensing ensures that we meet all the necessary requirements and regulations to provide reliable and professional transportation services. Your safety and satisfaction are our top priorities, and our licensing is a testament to our commitment to maintaining the highest standards in the industry.

To provide you with the best service, we kindly request that you specify your luggage requirements when booking your transfer. It is essential to select the most suitable vehicle size during the booking process, as it ensures a comfortable journey for you and your belongings. If you have any doubts or questions about which vehicle to choose, please refer to the vehicle information details on the booking page. We appreciate your cooperation and look forward to offering you a pleasant and stress-free travel experience.

We value your feedback and suggestions to enhance our services. You have two convenient options to share your experience with us:

1. Scan the QR code provided by the driver at the end of your journey to leave a rating about your experience.

2. You can also review us on Google, TripAdvisor and Facebook by visiting the links below:

⇒ Review us on Google

⇒ Review us on TripAdvisor

⇒ Review us on Facebook

Your feedback is crucial in helping us improve and provide you with the best possible service. Thank you for choosing us, and we look forward to hearing from you!

Absolutely! Getting a receipt is simple. Just let your driver know at the end of your journey, and they will gladly provide you with one. If you prefer to receive the receipt via email, you can send us a request, and we'll promptly send it to your inbox. We want to ensure your satisfaction, and providing a receipt is part of our commitment to excellent customer service. Should you have any further questions or requests, feel free to reach out to us. Thank you for choosing us as your service provider!

Yes, all our drivers are licensed and experienced professionals who have undergone thorough background checks and training. They are knowledgeable about the local area and committed to providing a safe and comfortable journey.